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Offline synchronization

The mobile app can retain local work while network access is unavailable. Locally saved data may not yet exist in the backend or MRVin Monitor.

In lists of mobile records:

  • a phone icon means the record is still on the phone and waiting to sync;
  • a cloud icon means synchronization succeeded.

Safe workflow​

  1. Complete and save the field workflow in the app.
  2. Keep the app and its local data installed until submission is confirmed.
  3. Reconnect to a stable network.
  4. Allow pending uploads and record synchronization to finish.
  5. Use the synchronization action in the navigation drawer. Depending on the app version and role, it is labelled Sync Offline Cooks or Sync Phone Data.
  6. Keep the app open long enough for photos and other evidence to finish uploading.
  7. Confirm that the record shows a cloud icon.
  8. Confirm the resulting record in MRVin Monitor when the task is important or time-sensitive.

Avoid repeating a submission solely because the Dashboard has not updated yet. First confirm whether the mobile app still reports pending or failed work.

danger

Do not log out, clear application storage, uninstall the app, or replace the phone while records remain pending. These actions can remove locally stored work before it reaches Planboo.